Buy Flowers Online for Delivery in Ireland

Buying flowers online for delivery in Ireland offers the convenience of choosing flowers from the comfort of your home or workplace via your computer, tablet or your smart phone. Our nation-wide florists offer a super fast and efficient flower delivery service. All of our flowers are fresh and nothing less than perfect is used for our flower bouquets.

Buying flowers online need not seem impersonal as our florists fully understand an occasion for which flowers are sent is an important occasion and every measure is taken to ensure that personal and professional touch.

Buying flowers online offers great choice, value and convenience. You may be worried that you do not have the same rights when buying flowers online as you do when buying on the high street but in fact, in many cases, your rights may be even stronger.

If you buy something online in the EU, you are covered by consumer legislation just as if you buy it in person in a flower shop.

Your Rights When You Buy Flowers Online

Your rights when you buy flowers online as outlined by ECC Ireland include the following:

The right to change your mind

Usually when you shop online you have the right to a "cooling-off" period of 14 calendar days where you can withdraw from the contract and return your purchases to the seller. You do not have to give any reason but bear in mind you may have to pay for the cost of returning the goods.

Please note however that some purchases, including buying flowers online, are not covered by the cooling-off period - for instance, hotel bookings, car rental, travel tickets and other leisure services are specifically excluded from this provision.

Other exceptions include:

Goods which are made to your specifications or which are clearly personalised
Audio or video recordings or computer software which has been unsealed by the consumer e.g. DVDs, software installation CDs that have the seal removed
Services that have already begun, with the consumer's agreement, before the end of the 14-working day period
Goods that are liable to deteriorate or expire rapidly e.g. perishable goods - this includes flowers.
Gaming and lottery services
Goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the supplier

Where a consumer exercises their right of withdrawal, the trader is obliged to refund them within 14 days.

The right to clear information

EU online sellers must provide you with full and detailed information, including their contact details, the main characteristics of the product or service and the total cost of the product, including all taxes and other unseen charges such as delivery charges.

Before the online buy contract is concluded the trader must provide you with the following specific information in a clear manner and unambiguous manner.

The name and address of the supplier
The main characteristics of the good/service
The price including taxes and delivery costs and how payment is to be made
How the goods are to be delivered or how the service will be performed
That a right to cancel exists
The minimum duration of the contract
How long it will be open to you to enter into the contract on these terms
The cost of the communication between the parties if it is above a basic rate
How the contract may be cancelled
Any guarantees and after sales services that are available
The conditions for terminating the contract if it is of unlimited duration or for longer than one year

The express right to refund for delayed or non-delivery

Your purchase should be delivered within 30 days unless you agree otherwise with the seller. The vast majority of flowers bought online are scheduled for delivery with 24 hours.

If the trader does not deliver the item(s) within the period of time agreed, the consumer may contact the trader and ask that the goods be delivered at a later, convenient date that is appropriate to the circumstances. If the trader fails to deliver the item(s) within this additional period, the consumer is then entitled to cancel the contract.

Where the contract is cancelled, the trader is obliged to refund the consumer any and all sums that have been paid under the contract. This refund must be provided within 14 days.

Right to redress in case of faulty goods If an item you bought online turns out to be faulty or not as advertised, you have the same legal rights as if you had bought it in person in a store. Please see the ECC Ireland website for full details of your rights when buying flowers online in Ireland.